July 8, 2025

Real-Time SAP Integration for Global Retail Company

Client Overview

A global leader in sustainable bathroom solutions, the client operates in 12 countries and drives a large share of its sales through the Amazon Marketplace. Their backend runs on SAP S/4HANA, yet they faced operational gaps between their e-commerce platform and ERP system—affecting performance and customer satisfaction.

Business Challenge

Despite their digital presence, the client was facing several bottlenecks in their e-commerce workflow:

• Manual entry of Amazon orders into SAP

• Inaccurate shipment tracking data

• Inventory and pricing mismatches across systems

• Time-consuming reconciliation processes

These challenges led to operational inefficiencies, delays, increased error rates, and reduced customer satisfaction—ultimately impacting revenue and scalability.

Gitakshmi’s Solution

To overcome these challenges, Gitakshmi Technologies implemented a real-time integration using SAP Cloud Platform Integration (CPI). This seamlessly connected Amazon Seller Central with SAP S/4HANA, enabling secure and automated data flow between systems.

Solution Highlights

• Automated Order Management
  Orders from Amazon were captured and processed instantly within SAP, eliminating manual effort.

• Live Shipment Tracking
  Real-time updates ensured accurate delivery status, enhancing customer experience.

• Inventory & Price Synchronization
  Automated syncing prevented mismatches across systems, ensuring consistency.

• Secure Data Handling
  Utilized OAuth 2.0 and encryption protocols to maintain compliance and security.

SAP-standard tools such as IDoc, BAPI, and OData were used for seamless ERP connectivity.

Implementation Timeline

The project was successfully delivered in just 8 weeks, covering:

• Planning and requirement analysis

• Development and SAP configuration

• Testing and validation

• Final deployment and go-live support

A dedicated team of SAP consultants, API developers, and QA experts ensured smooth execution throughout.

Key Results Achieved

• ✅ 80% reduction in manual data entry

• ✅ 70% decrease in shipment tracking errors

• ✅ 50% faster order-to-cash processing

• ✅ 100% real-time data synchronization

Conclusion

Thanks to Gitakshmi’s tailored integration, the client was able to:

• Streamline their e-commerce operations

• Improve data accuracy and tracking

• Boost efficiency across departments

• Scale business operations with confidence and agility

This solution not only bridged the digital gap between Amazon and SAP but also laid a foundation for data-driven growth and customer satisfaction.