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Real-Time SAP Integration for Global Retail Company

Client Overview

SAP integration played a crucial role in the digital operations of a global leader in sustainable bathroom solutions. Operating across 12 countries and generating a large portion of sales via the Amazon Marketplace, the client relied on SAP S/4HANA as their backend system. However, operational gaps between their e-commerce platform and ERP system were affecting performance, efficiency, and customer satisfaction.

Business Challenge

Despite their digital presence, the client was facing several bottlenecks in their e-commerce workflow:

• Manual entry of Amazon orders into SAP

• Inaccurate shipment tracking data

• Inventory and pricing mismatches across systems

• Time-consuming reconciliation processes

These challenges led to operational inefficiencies, delays, increased error rates, and reduced customer satisfaction—ultimately impacting revenue and scalability.

Gitakshmi’s Solution

To overcome these challenges, Gitakshmi Technologies implemented a real-time integration using SAP Cloud Platform Integration (CPI). This seamlessly connected Amazon Seller Central with SAP S/4HANA, enabling secure and automated data flow between systems.

Solution Highlights

• Automated Order Management
  Orders from Amazon were captured and processed instantly within SAP, eliminating manual effort.

• Live Shipment Tracking
  Real-time updates ensured accurate delivery status, enhancing customer experience.

• Inventory & Price Synchronization
  Automated syncing prevented mismatches across systems, ensuring consistency.

• Secure Data Handling
  Utilized OAuth 2.0 and encryption protocols to maintain compliance and security.

SAP-standard tools such as IDoc, BAPI, and OData were used for seamless ERP connectivity.

Implementation Timeline

The project was successfully delivered in just 8 weeks, covering:

• Planning and requirement analysis

• Development and SAP configuration

• Testing and validation

• Final deployment and go-live support

A dedicated team of SAP consultants, API developers, and QA experts ensured smooth execution throughout.

Key Results Achieved

• 80% reduction in manual data entry

• 70% decrease in shipment tracking errors

• 50% faster order-to-cash processing

• 100% real-time data synchronization

Conclusion

Thanks to Gitakshmi’s tailored integration, the client was able to:

• Streamline their e-commerce operations

• Improve data accuracy and tracking

• Boost efficiency across departments

• Scale business operations with confidence and agility

This solution not only bridged the digital gap between Amazon and SAP but also laid a foundation for data-driven growth and customer satisfaction.

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Project Details

Customer Size: Mid-size Organization
Country: India
Technology: PHP, MySQL

Client Profile

India based Production company

Business Scenario

As the world tries to find a resolution to the ongoing Coronavirus situation, many organizations are preparing to offer work from home options for their employees. Tracking attendance manually for remote employees is a huge task, and even if your employees are going to the office every day, using bio-metric attendance systems can be dangerous in the current environment. An online attendance management system can solve these issues and track attendance without any errors.

Gitakshmi's cloud based Solutions

Here are some of the ways an online attendance management system can ease workforce management, especially for remote employees:

• Allows employees to log their working hours

With an online attendance management system, employees will be able to log their own working hours easily. They can clock in and out from anywhere through the web or their mobiles. Also, online attendance management systems allow you to customize attendance policies to be more flexible for remote work.

• Tracks time efficiently

When your employees work from home, it may be difficult to track what they are working on. Managing what tasks your employees are doing or the time spent on different projects becomes much harder. With online time sheets, projects can be easily planned and assigned to your employees, even when they work remotely.

• Improves transparency

Time theft is one of the main reasons why organizations hesitate to offer work from home option for their employees. With an online attendance management system, the total work and project hours can be clocked by employees, making the whole process transparent.

• Generates insightful reports

Online attendance management systems provide different reports based on the available attendance data. By better understanding the attendance patterns of your remote employees, you will be able to identify if the work from home option was effective for your organization. You will be able to understand attendance issues, if there are any, and take the necessary steps to improve your organization’s productivity.

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Project Details

Customer Size: Small Organization
Country: India
Domain: Cloud Infrastructure Domain 
Technology: Indian Cloud Platform
Methodology: Agile

Client Profile

India based IT company delivers multi-cloud infrastructure visibility and automation to improve security, compliance and cost governance. In addition to multi-cloud service, they develop innovative technology to automate and optimize cloud infrastructure. While integrating with well-known cloud environments like Amazon, Microsoft, Google and many more, they have been delivering services to internationally known enterprises.

Business Scenario

Our client is differentiated in the market with their native multi-cloud policy automation. Their expert areas include cloud management platform, Inside policy compliance, audit logs, and many more. In addition to providing the above services, they provide a platform that allows the users to develop their users access management cloud Solution.

For ease of use, our client has been updating and introducing new features every now and then. With increasing number of users, the requirements and need of various functions and features increased resulting into a more complex structure. Looking at Geetaxmi’s expertise, our client chose Geetaxmi for Modification and testing services of their cloud management web application. Few of the requirements are mentioned below:

• Ensuring smooth performance of major functions of the web application
• Ensuring application compatibility.
• Documenting thorough testing activities including Requirement Traceability, Test Scenarios, Test Cases, Execution Reports, Signoffs, etc.

Geetaxmi's Solution

Knowing the web application to be modified and tested is used for cloud technology, to deliver the best, Geetaxmi team researched and learned in detail from the in-house experts about cloud technology. From the very beginning, our client had been solely focusing on Development Testing of the product when it came to the Testing Part. With Geetaxmi team appearing, the perspective changed.  

After a thorough research, understanding dynamics and test requirements for the cloud management system, Geetaxmi team saw the need to test UI concepts to make the User Experience better which is always the first priority for every service provider. Understanding the needs and concept, agreeing with the idea, the client requested testing major functions, UI concepts, different models of the web application along with ensuring feasibility using different testing methods.

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Project Details

Country:India
Domain: Transportation
Programming Language:.NET, Javascript

Client Profile

Our client is one of the leading transport service providers in the india who is also a frontrunner in providing customer care and comfort services of the highest standards to their clientele.

Business Scenario

India based transportation company grappled with its aging manual platform. At capacity and facing supportability issues, the system itself wasn’t scalable and the invoice processing system could address only one invoice at a time. The result was a significant backlog. When the company’s incumbent vendor couldn’t successfully upgrade its platform, it turned to Geetaxmi.

Gitakshmi's Solution

In the design phase, we divided the project into five workstreams and conducted workshops for each. The goal was to develop a clear roadmap for merging the five streams into two during the execution phase. We built a standardized service-oriented architecture and business process management integration platform, as well as upgraded the legacy system to Design system.

The upgrade provided a cloud-enabled platform for hybrid integrations, with cloud, external partner and on-premises applications. New capabilities, such as service virtualization, process orchestration and monitoring, and partner integration, were also included. Throughout the engagement, Geetaxmi evaluated and implemented capabilities beyond the original scope that would provide a true transformation to the digital era. These included addressing application programming interface management, which we believed was critical, and designing the platform with a placeholder for future implementations. After completing the project, the company engaged Geetaxmi to provide ongoing platform support. We provide continuous and point-to-point solutions.